Privacy Policy

Worongary Medical Centre is committed to protecting the privacy and confidentiality of your personal information. This policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information collected through this website. Clinical health records created during medical consultations are managed under separate healthcare privacy legislation, including the Health Records and Information Privacy Act and applicable Queensland health privacy frameworks.

We may collect the following types of personal information through this website:

• Your name, email address and phone number (submitted via our contact form)
• Information contained in your message or enquiry
• Technical information such as your IP address, browser type and operating system
• Website usage data collected through cookies and analytics tools
• Medicare number or health fund details if voluntarily provided for appointment-related enquiries

We do not collect sensitive health information through our website contact form. Any health concerns should be discussed directly with your treating doctor during a consultation.

Website Forms

When you submit our online contact form, we collect the personal details you provide, including your name, email address, phone number and message content. This information is submitted voluntarily and used solely to respond to your enquiry.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and to collect anonymised usage data. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

We use Google Analytics to collect aggregated, non-personally identifiable information about website traffic, including pages visited, time spent on the site, referring websites and general geographic location. This data helps us improve our website content and user experience. Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We collect personal information through this website for the following purposes:

• Responding to your enquiries and requests submitted through our contact form
• Facilitating appointment bookings through our HotDoc integration
• Communicating with you about our services, including appointment reminders
• Improving our website content, functionality and user experience
• Analysing website traffic and usage patterns to enhance service delivery
• Complying with our legal and regulatory obligations

Our website integrates with the following third-party services, each of which operates under its own privacy policy:

HotDoc

We use HotDoc as our online appointment booking platform. When you book an appointment through HotDoc, your personal and appointment information is collected and managed by HotDoc in accordance with their privacy policy. We encourage you to review their policy before using the booking service.

Google Analytics

As described above, we use Google Analytics to collect anonymised website usage data. Google processes this data in accordance with Google's Privacy Policy.

Google Maps

Our contact page embeds Google Maps to display our clinic locations. Google may collect information about your use of the embedded map in accordance with their privacy policy.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our security measures include:

• Secure, encrypted connections (HTTPS/SSL) for all data transmitted through our website
• Access controls limiting who within our practice can access personal information
• Regular review of our information collection, storage and processing practices
• Staff training on privacy obligations and information handling procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted through our website.

Our website uses the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences or filling in forms.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. All information collected by these cookies is aggregated and anonymised. If you do not allow these cookies, we will not know when you have visited our site.

Third-Party Cookies

Some cookies may be set by third-party services that appear on our pages, such as Google Analytics, Google Maps and HotDoc. We do not control the use of these cookies and you should refer to the relevant third-party privacy policies for further information.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of this website.

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete or out-of-date information
• Request details about how your personal information has been used or disclosed
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights in relation to information collected through this website, please contact us using the details below. We will respond to your request within 30 days.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

You can also reach us via our online contact form.